Call Center Representative/Customer Service

Job Description

NaidDev a successful Internet company in downtown Seattle seeks individuals with customer service or call center background and strong organization and multi-tasking abilities. 

Positions are full-time with generous benefits. We are looking to fill swing and graveyard positions that will include at least one weekend shift.

You must be able to work in a fast paced environment with a good sense of humor while working with a team. You must be reliable with a good attitude and able to handle high stress situations.  

You must be able to pass a background check.

Core Duties / Responsibilities

• Answering/resolving customer inquiries via phone, email and chat. (Most inquiries pertain to service and product questions, billing inquires, general account information and website navigation).
• Formulating responses and choosing from listed existing responses to customer inquiries.
• Processing payments and credits.
• Notating accounts during phone and email inquiries.
• Investigating claims and identifying fraud trends.
• Handling reports and reviewing customer accounts.

Required Skills / Knowledge / Experience

 -At least 2 years call center and/or email support center experience.

- Excellent call control skills.

• Able to detect and handle social engineering calls.
• Must be able to professionally communicate clearly on through verbal and written communication.
• Must be able to handle large volume of work quickly and efficiently with a "can do!" attitude.
• Must have excellent organization and follow up skills.
• Typing skills at least 40 wpm.
• Familiar with general "chat" terminology.
• At least 3 years of experience with Windows XP.
•  Experience with Excel, IE, Firefox, Chrome and Word.
• Knowledge of on-line commerce and credit card transactions.
• Excellent independent problem solving skills.
• Problem reporting and follow up.
• Pattern recognition skills.
• Discretion, confidentiality a must.
• Bilingual a plus!       

NaiadDev is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, or national origin. We offer a competitive salary and a full list of benefits, including health, vision, dental and life insurance. 401k with vested match and bus pass or partially subsidized parking.